The Complete Guide to ServiceNow GenAI & Agentic AI

About this course

Unlock the full potential of ServiceNow’s next-generation AI platform — powered by Now Assist, Generative AI, and Agentic AI.This comprehensive course will give you a deep understanding of how to harness ServiceNow’s AI capabilities to drive autonomy, efficiency, and innovation across every workflow.

You’ll explore how AI is transforming the platform — from incident summarization, change risk prediction, and case resolution to creating apps, flows, and code using conversational AI.We’ll go beyond simple GenAI prompts to understand the entire AI architecture — including the AI Control Tower, Now Assist Guardian, Knowledge Graph, AI Agents, and the multi-provider LLM strategy that connects ServiceNow with providers like Azure OpenAI, Google Gemini, and Anthropic Claude.

Through hands-on examples and real ServiceNow demos, you’ll learn to:

• Configure and manage Now Assist for ITSM, HRSD, CSM, and SPM.Use AI Agents and AI Orchestration to automate multi-step tasks end-to-end.
• Build your own AI Skills and prompts with the Now Assist Skill Kit.
• Monitor, secure, and govern AI using AI Control Tower and Now Assist Guardian.
• Leverage the Knowledge Graph and Workflow Data Fabric for contextual intelligence.
• Integrate with multiple LLM providers to balance cost, accuracy, and data privacy.

Whether you’re a ServiceNow professional, architect, or platform owner, this course gives you the knowledge to build and scale AI adoption safely and strategically within your organization.

By the end, you’ll be able to design and deploy autonomous, intelligent workflows that redu

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