Mastering Salesforce Agentforce: Build & Deploy AI Agents

About this course

In today’s fast-paced digital world, AI-driven automation is revolutionizing how businesses operate. Salesforce Agentforce is your practical, step-by-step guide to building intelligent AI agents using cutting-edge Salesforce technologies like Apex, Flows, Prompt Builder, and Agentforce APIs.

Whether you're a Salesforce Developer, Admin, or Consultant, this course equips you to create powerful, scenario-based AI agents that handle real-world business tasks—like lead qualification, case resolution, customer engagement, and meeting scheduling—automatically.

What You’ll Learn:

• Core Concepts of Agentforce AI: Understand what AI agents are in Salesforce and how they work behind the scenes
• Hands-On Agent Creation: Build agents with custom Apex logic, declarative Flows, and Prompt Templates
• Use of Prompt Builder: Learn how to create dynamic prompts using text, images, and context variables for personalized interactions

Deep Dive into APIs:

• Use the Agent API to trigger and manage agents programmatically
• Work with MIAW (Messaging In App and Web )API to integrate AI models seamlessly into your flows
• Explore Models API to select and fine-tune the right AI model for your use case
• Context Variables & Filters: Use context to tailor agent behavior based on user role, record data, and interaction history
• Data Library Integration: Learn how to use Agentforce's Data Library by con

Prices, discounts and availability are set by Udemy. We may earn a commission when you purchase through links on this site.