Generative AI in Customer Support

About this course

This course contains the use of artificial intelligence.

Generative AI in Customer Support: Scale Smarter, Serve Better

In today’s competitive business world, customer experience is the key to growth. Generative AI is reshaping how companies handle support—helping resolve issues faster, increase conversions, and free up teams for high-value work. This practical course is designed for business owners and decision makers who want to unlock AI’s potential in customer success without getting lost in technical details.

Through real-world examples and hands-on lessons, you’ll learn how to use Tidio’s platform to automate conversations, personalize customer journeys, and boost support productivity. From live chat to AI-powered bots, you’ll see how modern businesses scale smarter with the right tools.

What You’ll Learn

Why AI matters in customer success today

How to evaluate customer support platforms and choose the right fit

Setting up Tidio’s dashboard, live chat, and email integration

Automating conversations with Lyro AI and NLP-driven bots

Personalizing customer journeys with triggers, segments, and behavior data

Balancing automation with human handoffs to build trust

Proven AI use cases and case studies from top brands

How to measure ROI, improve resolution rates, and increase CSAT

Who This Course Is ForBusiness owners scaling their customer support operations

Decision makers seeking higher efficiency and conversions

Startup founders exploring automation to grow smarter

Managers looking to improve support team productivity

Anyone curious about practical, business-focused applications of AI

What’s Included

Step-by-step walkthroughs of Tidio’s AI features<

Prices, discounts and availability are set by Udemy. We may earn a commission when you purchase through links on this site.