Applied Agentic AI: Systems and Design

About this course

This course contains the use of artificial intelligence.

Operations leaders in 2026 face a hard truth: traditional automation and RPA can no longer keep pace with the complexity of modern supply chains, purchasing workflows, and cross-department coordination. Applied Agentic AI: Systems & Design is a comprehensive, hands-on course built specifically for operations, purchasing, and technology leaders who need to move beyond static automation into truly autonomous, multi-step business process execution.

Across seven in-depth modules, you will learn how agentic AI systems actually work under the hood — the reasoning engines, memory systems, planning mechanisms, and tool-calling architectures that let an agent perceive a business condition, decide on a course of action, execute it against real enterprise systems, and reflect on the outcome. Using a single running case study — an automated supply chain reordering agent — you will follow one realistic business process from initial concept through to a fully governed, monitored, production-scaled system.

This is not a theoretical AI course. Every module ties directly back to operational decisions you will actually need to make: how to map a real business process for automation, how to integrate an agent safely with ERP, CRM, and inventory systems, when to use a single agent versus a coordinated multi-agent architecture, how to design guardrails and human-in-the-loop approval gates that satisfy compliance and finance stakeholders, and how to monitor, control cost, and scale an agentic system responsibly once it's live. By the end of this course, you will be equipped to identify a high-value process in your own organization and build a concrete ninety-day roadmap to bring agentic automation to it — safely, transparently, and with the organizational buy-in needed to make it stick.

What Is Primarily Taught

This course primarily teaches the end-to-end design, integration, governance, and

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