AB-900 Copilot and Agent Administration Fundamentals

About this course

“This course contains the use of artificial intelligence.”

Course Introduction

Artificial intelligence is transforming how organizations operate, make decisions, and deliver value. As Microsoft continues to expand its AI ecosystem with Copilot, agents, and intelligent automation capabilities, organizations need professionals who understand how to deploy, manage, govern, and optimize these solutions. The AB-900: Copilot and Agent Administration Fundamentals course provides the foundational knowledge needed to support and administer Microsoft’s growing AI-powered workplace technologies.

In this course, you will explore the fundamentals of Microsoft Copilot, Copilot Chat, Microsoft 365 Copilot, and AI agents that help automate business processes and improve productivity. You’ll learn how organizations deploy Copilot solutions, manage access and licensing, configure security and compliance controls, and establish governance practices that support responsible AI adoption.

The course also introduces the growing role of AI agents in the modern workplace. You’ll examine how agents can perform specialized tasks, interact with organizational data, assist users with business workflows, and extend the capabilities of Microsoft Copilot across Microsoft 365 and other business applications.

Throughout the course, you’ll gain an understanding of the administrative responsibilities associated with AI solutions, including security management, compliance considerations, data protection, monitoring, adoption strategies, and operational best practices. Special emphasis is placed on balancing innovation with governance to ensure organizations can safely deploy AI technologies while maintaining trust, security, and regulatory compliance.

Practical business scenarios and real-world examples help illustrate how organizations are using Copilot and AI agents to increase productivity, improve decision-making, streamline operations, and accelerate digital transformation

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