AB-620 AI Agent Builder: Copilot, Actions & Governance

About this course

Prepare for the AB-620 Microsoft AI Agent Builder Associate certification with a practical, structured introduction to designing and operating Microsoft AI agents. This course helps you connect exam-focused concepts to realistic business scenarios, from defining an agent’s purpose to planning a controlled enterprise release.

You will explore Microsoft AI agent foundations, agent instructions, conversational design, knowledge grounding, actions, connectors, authentication, Power Automate workflows, testing, publishing, monitoring, and governance. Rather than treating an agent as a simple question-and-answer tool, the course shows how to define user needs, scope capabilities, establish response boundaries, protect access to information, and build in human oversight.

The learning path progresses from certification orientation and use-case analysis to behavior configuration, trusted knowledge design, and action-enabled automation. You will then evaluate agent quality through acceptance criteria, permission-aware testing, safety checks, release planning, and continuous improvement. Practical examples include support, request-routing, status lookup, and guided employee-service scenarios. Throughout the course, you will practice making sound design choices when instructions, knowledge, or automated actions are the best fit.

Translate business needs into well-scoped Microsoft AI agent requirements.

Design grounded, transparent, and permission-aware agent experiences.

Plan secure actions, connectors, and automation workflows.

Test, publish, monitor, and govern agents for organizational use.

By the end, you will be able to assess AB-620-style scenarios, explain the reasoning behind agent design decisions, and create an enterprise-ready plan for a Microsoft AI agent.

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